Good morning, Keri.
Here’s what you need to know today.
PRIORITY CUSTOMER ADVISORY
Updated customer guidance is now available regarding contribution statements.
Issued today · 10:02 AM · Corporate Communications
3 Things You Need to Know
At a glance
What staff are reading, asking and acting on.
2026 NIS Contribution Rates
Public reference · Current contribution-rate information took effect 5 January 2026.
Contribution Statements
Customer guidance and routing for statement requests.
Friday Outreach
Employer education seminar and staff support schedule.
NIBTT Weekly Brief
Monday, 21 September 2026 · Reading time: 4 minutes
Leadership & Organisational Updates
Executive Management has asked all customer-facing teams to use the approved customer-response library as the primary reference point for active advisories and campaign messaging.
Operational Changes
A revised internal routing process is being demonstrated for contribution-statement questions so staff can find the correct customer channel faster.
Customer Service Alerts
Customer questions regarding 2026 NIS contribution rates remain among the most frequently searched subjects this week.
Upcoming Events
Employer Education Seminar — Friday, 25 September · Customer Outreach Session — Wednesday, 30 September.
Public Education
This week’s public education emphasis: contribution statements, employer online payments and where customers can obtain official guidance.
Deadlines
Campaign asset reviews due Thursday at 2:00 PM. Departmental FAQ update confirmations due Friday at noon.
Staff Announcements
The Corporate Communications knowledge-quality review is now using updated ownership and last-reviewed fields for all active content.
What Customers Are Asking
“Did contribution rates change?”, “How do I request a contribution statement?”, “How do employers pay contributions online?”
What Staff Need to Know
Use approved source-linked responses. If the system does not show an approved answer, escalate the question rather than improvising.
You Asked, We Answered
Friday employee Q&A feature
Knowledge Hub
Approved organisational information, structured for rapid employee access.
Recently Updated
Who to Contact
Ask NIBTT
Get an approved answer from NIBTT’s internal knowledge base.
Knowledge confidence
Every answer is visibly governed by status, source, owner and freshness.
Official organisational response may be used.
Source remains within its approved review period.
Do not rely on this item as the final approved answer.
Escalate rather than inventing a response.
Customer FAQs
Expand a question to view approved staff guidance and source information.
Approved Talking Points
Consistent public positions, escalation cues and “do not say” guidance.
Campaigns
Active internal and external communication programmes.
Organisation calendar
Staff, customer and employer engagement activity.
Leadership Feed
Chronological organisational updates from approved leadership sources.
INTERNAL COMMUNICATIONS HEALTH
Measurement of reach, retrieval, acknowledgement and knowledge gaps.
Most Searched Subjects
Staff Engagement
“I DON’T KNOW” RISK
Measures unanswered searches, unresolved employee questions, outdated guidance and knowledge gaps.